This is our Privacy Notice to you about how we use and share your personal data. We are the Data Controller and our legal name is Residence Liverpool Ltd.

We collect the personal data you provide us when you fill in the blanks in the website forms.

We also collect personal data from you when you call us, or when you email us for any reason.

To fulfil the request or other order we use your data to allocate you the brochure, information, materials, any goods, manage and track your request or order, update you on progress, generate delivery notes and invoices, process payments and administration generally.

It is in our legitimate interests to use and share your personal data to manage our business, interact with providers of services to us, to protect society, and protect your and our interests. We will pass it to businesses we sell all or part of our business to in the future.

The following is a list of the outside parties we use and share your data with –

We combine the personal data given over the website with data we get from paper documents, data you provide over the telephone (including any text or other messages), and other sources. 

We monitor and may record telephone calls and online chat for training purposes, to monitor customer service, to record and prove what was said or other issue.

We will keep your data for 7 years after the year you order it so we can comply with contract law issues, product liability issues, insurance issues, company law obligations, record keeping for accounting and tax audits. If there are any complaints or questions on product liability or insurance issues we will keep your data for 6 years after the matter is dealt with. We may hold onto data were there are legal reasons to retain it.

We may use some of your personal data for research or statistical analysis where there is a legitimate interest to do so.

We might use data for different purposes if similar or necessary to what it was initially collected for.

You have rights in relation to your data to ask to know what we process, access it, request correction if wrong or deletion, restrict or object to processing, request a copy is sent to another organisation, withdraw any consents and complain to the Information Commissioner. You can find out more by contacting us. 

We have put in place appropriate security measures in relation to your data.

If you do not accept these terms do not proceed. If you do, it means you accept it. You can get copies of what we have about you on request. You have other rights which we support.

For our Contact details and a full description of your rights and how to exercise them, see our larger Privacy Notice. 

We will update our Privacy Notice occasionally and it will replace any prior version. The date of this notice is 12.05.2020